Can’t open privacy policy

[smplkd]

Hello,

I updated to the latest software this morning, but I don’t have a Bravia remote (broke early on). I usually use my Sky Q remote, or a Remote App. 

However since the update the App or Sky Q remote won’t work, so I can’t open the privacy policy to then confirm it. So I’m stuck at this screen that says Updated Privacy Policy - Open Privacy Policy.

Any advice would be greatly appreciated.

[LightFoot]

Hi @smplkd 

What is the full model number of your TV, it starts with KD? Probably the quickest solution is to buy a universal remote from most supermarkets or electrical shops. 

Obviously depending on your model number, there maybe an OK button and direction buttons on your TV

[Mmmacken]

Hi! Did you happen to find. Fix for this? I have the same issue!  Thanks !

[Mmmacken]

@smplkd hi! See message above, if you found a fix and wouldn’t mind sharing that’d be great! Tried getting universal remote but you can’t program it since we are stuck on the privacy screen. 

[rooobb]

This is an hint from the US support site

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a1e/articles...

[Astravvtpaul]

Anyone answer this problem as I have the same issue.