Headphones not supported

[missdoodle111]

Everytime I plug my earphones into my phone or Sony Z4 tablet, I get a message saying the headset is unsupported. I've tried disabling smart connect and resetting my stuff but I've had no luck. I'm thinking it's something to do with the system because it's both devices that it's not working with. They did work in both devices a couple days ago but I'm not sure what to do!

[Lord_viridis]

Which headphones are you trying to connect?

[missdoodle111]

BYZ SE570 earphones
They work on non-xperia devices and did work on both my tablet and phone for a while

[Lord_viridis · Accepted solution]

From product description
" In-line patent "S/N" button design, allow to switch to compatible different devices. "S" for CITA 3.5mm jack (iPhone, Samsung, HTC, LG, Sony,Blackberry,Nexus etc) "N" for OMTP3.5mm jack(Nokia)"

I guarantee, that switch is what's causing the issue. Whether it's the optimisation getting errors or the connection is not great on the switch connectors. Something on it is causing detection errors

[missdoodle111]

Thank you! That worked and now I feel really silly... but seriously thank you so much!

[Gabtin]

How you fix your problem regarding this issues thanl yoi