Vaio customer service is appaling

[cliffski]

a dead link to register for 'e-support', annoying hold music, nobody answering the phones and a total failure to collect my piece of <profanity removed by moderator> s1xp for the SECOND time to fix its pathetically crap screen.
buy a vaio? I recommend you buy an etch a sketch. at least they work.

[mappyuk]

What do they do exactly?

Well apparently deal with escalations in customer complaints. But I must admit, when I called I just got answerphones. At least I got some email addresses though.

I have reached the end of my tether with my case. I was promised a replacement refurbished laptop of a different model with similar spec by Brendan who is the Customer Services Manager. But he did not place it on my file or email me as he said he would and now refuses to take any calls.

The service from Sony is probably the worst that I have ever experienced. The fact that the manager of the department now refuses to honour his decision to replace my laptop shows the depths that they will sink to.

What I will advise is that you should record all conversations with Sony employees as they really cannot be trusted at their word unfortunately.

Needless to say, trading standards, various newspapers and BBC Watchdog have been emailed. We will see what happens....

Apparently the MD will call tommorrow. I'll let you know how I get on....

[kee-lo_]

Ah I see what you mean.
So will they mediate and sort a solution for everyone?

[TygerTyger]

Oh well touche well done. Often company bosses or at least reigonal bosses put their contact details so you can get in touch. In fact with my hosting company the bosses actively participate in the forum. I went looking for an email add for an MD regarding another case but they don't want ya to know. Get his number

[kee-lo_]

Yeah my ISP has a lot of managerial people in their forums too

[mappyuk]

Hmm no call from the MD.

No surprise there.

Mike

[kee-lo_]

You might get a call from some PR, but probably not the MD.

[mappyuk]

You might get a call from some PR, but probably not the MD.

A call from anyone would be great.

Anyone wanna buy a laptop?

[kee-lo_]

Anyone wanna buy a laptop?

No thank you.

[nick_pan]

if you wanna get rid of your laptop for one reason or the other..

www.laptopshop.co.uk, often by them off you as they sorta specialise in selling xhand laptops and refurbed models..


when i buy an A series (in 10 million years) , thats where my k series is gonna go and with some extra cash, hopefully ill get the A..

[kee-lo_]

Yes I used to have dreams of owning an A series then that huge black box which I have decided to no longer namecheck jumped in