Have you checked out the Sony Style Returns and Refunds FAQ's page.?
The comments below have been taken from the FAQ page but I suggest your read them for yourself before starting the return process..
If you've changed your mind about the product you've ordered, that's fine - we'll happily give you a refund within 30 days of your purchase. As long as the product is unused and in its original packaging, we'll refund you through your original payment method.
However if your vaio is indeed faulty then it states in the FAQ's that if the goods you receive are faulty when you receive them, you are fully entitled to a replacement or refund.
Before you return a faulty product, to help you minimise any delays and ensure you get your replacement or refund as quickly as possible..
Goods become faulty during use
Should your product become faulty after delivery and within 30 days of purchase, we'll replace it or offer you a full refund.
To return your product and get a quick replacement or refund, see How do I arrange a return?
STEP 1 - Contact us
There are 2 ways you can tell us you want to return an item and receive a return reference number:
- Use Your account on the Sony website
- Contact our customer service team on 0845 6000 124
- Using Your account on the Sony website
- Select Your account in the top right corner of the Sony website
- Log in by entering your email address and password
- Select Return item in the lefthand menu and select the order you want to return items from
- You can then tell us the reason for your return and also whether you want a replacement product or a refund, as well as your bank account details if you paid by bank transfer
- Once processed, your return reference number will be sent to you by email within 24 hours, with full information on your refund or replacement item
Hope this helps..
