Blu-ray drive not appearing

[micchalk6]

Hi all,

I noticed yesterday while installing a game that my Blu-ray drive is only appearing in My Computer for a few minutes after startup before disappearing and being unavailable.

I suspect this may not be unrelated to my laptop taking a tumble onto the floor a few days ago - only a drop of a couple of feet, but that's likely to have been more than enough, I suspect.

Is there any way I can check to see if there's a loose connection, or if it's an unrelated software problem? Or do I need to take it to a repair shop - and will a Sony Centre be able to fix it?

I'm using a FW31J and it's about 2 years old with Win7 installed about a month back, if any of that's relevant.

Thanks for any help.

[Blencogo]

Have a look in Device Manager and expand CD/DVD-ROM Drives.

Are there any yellow warnings against your drive and if you double-click on it, what is the status given?

[micchalk6]

No, the drive doesn't appear on the list at all.

The drive has now stopped working several times in the midst of watching DVDs this week, and requires a full re-start to reappear.

[Blencogo]

I think you were right first time - it sounds like a loose connection.

You will need to get someone to look inside.  I don't know of a disassembly guide for your model I'm afraid.