VTX-D800U Set-Top Box

[rholder]

This trusty set-top box will not retune after digital switchover in UK.  Is there a way round this or is it defunct?

[OldKentRoad]

Same here, no channels found on automatic or manual retune.

I didn't expect this as the D800U wasn't on the list of incompatible devices (only the older D500 was).   They have been selling for up to £50 on eBay until now, as they were generally thought the best DTV receiver out there.

It doesn't seem likely that there will be a fix, since no firmware updates have been posted for years.

[rholder]

It actually says no channels check your aerial.

Can we have an official response from Sony please?  As you say, they have been highly-regarded up to now but it looks as if they have slipped over the support horizon.

[rholder]

Sony's answer is to print out the user manual.  Unfortunately after several attempts this has failed to load.

[rholder · Accepted solution]

I have to eat humble pie and apologise to Sony!  I bought a new set top box and that didn't work either so I checked the aerial as the VTX-D800 had suggested!  We have had workmen in the loft this week and the aerial had become disconnected.  So my trusty VTX- D800 is now fine again.

Good luck OldKentRoad.

Message was edited by: rholder

Message was edited by: rholder