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Unable to Register my Product: KD-49XE7003

SOLVED
profile.country.GB.title
DrinkwaterP
New

Unable to Register my Product: KD-49XE7003

Hi,

 

Anyone else experiencing registering my new TV. Model KD-49XE7003 as it not listed as an option. Only KD-49XE7002!

 

Does anyone have an email address for Sony support in the UK

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
david.chesterfield
Explorer

Hi

This also happened to me today but I discovered (by accident) if you type the product number, the system presents you with a drop-down selection window with the KD-49XE7003 listed.  Copying and pasting does not work even though it thinks it did as it has a tick!!

I have now registered my TV.

David

View solution in original post

6 REPLIES 6
profile.country.GB.title
jumpsuit
Expert

Hi @DrinkwaterP and welcome to the Community :slight_smile:

 

There have been a couple of members experiencing problems

with product registration recently.

 

I have escalated this for you, if I hear anythign I will post back here.

profile.country.GB.title
DrinkwaterP
New

Thank you

profile.country.GB.title
david.chesterfield
Explorer

Hi

This also happened to me today but I discovered (by accident) if you type the product number, the system presents you with a drop-down selection window with the KD-49XE7003 listed.  Copying and pasting does not work even though it thinks it did as it has a tick!!

I have now registered my TV.

David

profile.country.GB.title
DrinkwaterP
New

Thank you for your reply. Once I have found the product number I will try
your workaround.

Philip
profile.country.GB.title
david.chesterfield
Explorer

Philip

I think I might be confused between Product and Model !!

It's the KD-49XE7003 you need to type (not copy and paste)

I hope it works for you

 

David

profile.country.GB.title
DrinkwaterP
New

David,

Once I entered the product number the appropriate model number was listed.

I have now successfully registered my TV

Thank you

Philip