Flashing red standby light

[Bettyb00]

Hello every one

We bought a sony Bravia KDL-40EX401 6 months ago and all has been fine, until tonight. While watching the tv it started to make a horrendous buzzing noise that was extremely loud and then switched off, all we have now is a constant flashing red light on the standby light, it flashes in two's (blink,blink-------blink,blink) and wont do anything else at all.

Any ideas of whats up, the shop where i bought it from will not do anything about it (even though i have the rceipt) untill i have rung their electrical helpline to get a reference number (and i am fed with it now)

Thanks alot

[Bravia55HX]

Hi,

your tv has developed a fault and the blinking light is a fault code.

the shop you bought this from is required by law to sort this out in the first 12 months, so they are wrong to ignore this, you have legal rights as a consumer.

check with trading standards, im sure they will be very interested,

also please name and shame them on here, let everyone know who they are.

[Bettyb00]

Thanks for that, it didn't matter what we said to them, they wouldn't budge their "policy" procedures, so now i have to wait to ring them in the morning, see what they say, see if they can solve it over the phone, if not wait for a decision as to whether they are going to repair or replace it.......what a con, i dont want it repaired, i want a replacement as it's so new.

Oh and by the way, the shop where we got it from is TESCOS, clearly 'every little doesnt help' hey?

[Bravia55HX]

bettyb00,

oh dear!, the supermarket giant again!!, have a read of this link below.

http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee

regards.

[Bettyb00 · Accepted solution]

The above link was very helpful, and very interesting too.

Well we rang Tescos 'electrical help line' who said they would ring us back at the beginning of the week to arrange a time to look at the tv. They did infact ring back a few minutes later and are coming out to have a look at it on Wednesday (today is Sunday) and if it cannot be sorted here they will be taking it away to see if it can be repaired there, if not it will not be returned here and we will get a refund/replacement.

How much easier would it have been to just let us have the refund/replacement in the first place?? :smileyconfused::smileyangry::smileyshocked:

[Bravia55HX]

Hi again,

very glad i could help and yes it would be easier, however different places have different policies on returns/refunds and i suppose (and they have) you have to give them the opportunity to put it right.

this may be easier said than done and will depend on the outcome but sound advice from me is to buy from a reputable (sony) dealer and get the 5 year warranty for piece of mind next time.