HTS350 Sound Bar

[Robg1664]

My sound bar keeps losing connection with my tv. One minute everything is fine then either the next day or even a few hours later it will loose connection and I have to reset it. This is happening all the time. At times I have to leave it unplugged for a day or more before I can rest it, any help appreciated 

[Pascale_F]

Hi Rob, 

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas. 

Thanks,

Pascale

[Win_88]

Hi Robg1664

Perhaps we'll be better equipped to help if we know more about your setup, like what's the connection method between the sound bar and the TV? Is your TV made by Sony?

Thanks,

Win_88

[Robg1664]

Yep, sorry. Connected to a Sony KD 49 XG8096 by ARC HDMI cable and optical cable. The HDMI cable is an ARC cable make. It’s been off now for over a day with the lights continually going in a pattern when turned on “first light, then second then third, all three remain lit for approx 4 to 5 seconds and then start the same process. I think this may end up going back as it doesn’t appear fit for purpose

Rob G

[Win_88]

Hi Rob,

First off, I'd recommend connecting the sound bar with HDMI only as Optical seems redundant in this case.

Secondly, try a factory reset (page 34): https://www.sony.co.uk/electronics/support/res/manuals/4748/2fb27a773da57d8c50eba110d2f33ac3/4748758...

I'd also make sure the TV's up to date: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg80xx_x80xxg_xg81xx-series/kd-49xg8096/d...

Win_88

[Robg1664]

Hi, thanks for that, I am away with work until the weekend, I will try your solution (hopefully) when I return home. I will let you know how I get on 

rob

[Win_88]

Hi Rob,

It's alright mate, I guess we'll have to wait and see.

Win_88

[Robg1664]

Hi Win_88

Did all that, updated tv manually, reset sound bar (which had been unplugged all week) worked for about two minutes and back to same problem!

It’s going back later today

[Win_88]

Hi again,

I'm sorry to hear that. For what it's worth, I don't think this is a fault with the design of the Sound bar, so if you can get it replaced by the retailer, you may not find the same problem.

Best wishes,

Win_88

[Robg1664]

Hi Win_88

Well that was a result, sound bar exchanged today! Plugged in all working fine, thanks for your help. The first one must have been a Friday afternoon job lol

Rob