Unable to redeem 4k movie

[Kirksti]

I have tried the suggestion on other posts to no avail. 

Account synced from phone

Payment option verified

Account app options on for google movies

Why am i getting this message? 

[Removed image as it includes personal details]

[Sean_Mc]

Hi Kirksti,

Welcome to the Sony Community.

I would suggest removing your account and then re-entering your account and payment details again.

It might also be worth checking that your firmware is up todate.

I've also removed the image as it includes your personal details. 

Let me know if this resolves your issue.

Cheers,

Sean Mc

[Kirksti]

Thanks. Have tried your suggestions but to no avail. Can anyone help?

[Pascale_F]

Hi Kirksti,

I'm just passing your message on to the team to look into and will update this thread once we have more information on this. 

Thanks, 

Pascale_F

[Kirksti]

Thanks Pascale.

[aston100]

Have you tried the Google play movies app via your android phone to see if the free movie offer was visible through that? 

That worked for me when I had the problem.

[Kirksti]

Cheers Aston. Unfortunately the offer does not appear on my phone. Good
thought though

[liammason]

Try any of the movie apps like showbox, terrarium tv movie app, Netflix, amazon prime through using firestick which helps to use apps on Tv

Do you know if you follow my instructions there is no need of a subscription charges

[Kirksti]

Thanks for the response but im trying to get a free 4 lk movie that should
be included in the price of the tv.

I would say that Sony have not been helpful at all. After making initial
suggestions they kept wanting the same info over and over then stopped
replying to E mails. Very dissapointing.

[aston100]

Can confirm Sony technical support are bad.

I got into an argument with them whether my @Googlemail.com email was a valid Google email domain.

They then proceeded to factory reset my TV for unknown reasons.