Android TV - WiFi and Ethernet Issues

[Anonymous]

Hi All

I have noticed that there are some people reporting issues with network connectivity.

Please reply back in this thread with your issue.  Please also list your tv model and all relevent information.

Cheers

[Will_cain]

Just a few obvious? suggestions.Are you sure the wireless connection is
disabled, is the cable quality good ---try another,, have you got a
permanent IP address my Router lets me do this,, do you frequently switch
the TV and or router off, if so don't and switch updates off and only do
if/when you want to.

Cheers

--
sent from myshed@inthe garden

[MarplesL]

I have replaced the cable at least 3 times and still havd the problem. The TV that this replaced still connects OK via cable into the router from another room. The old TV is also a Bravia. The old TV also connects via WiFi and the new one won't. The router rarely gets turned off. The TV is left on standby when not being watched. I am convinced that there is a real issue with this TV. 

[Will_cain]

I suspect you're right. I tell everyone not to buy Sony, great picture,
rubbish software,rubbish support.

Just as a matter of interest do you have any USB devices plugged in like a
wireless mouse. I did but that screwed everything up.

Cheers

[MarplesL]

No USB devices used. 

[Win_88]

Once the TV disconnects, can you connect it to a Wi-Fi Hotspot? If you can, the issue may be related to your router's configuration rather than the TV. Especially since the issue can be resolved by a factory reset, which indicates the hardware and software are fine.

Win_88

[MarplesL]

No. It won't connect to WiFi either as an alternative when this happens or after a factory reset.

Everything else works fine from being hardwired to the router. I have even swapped connections on the router with other devices that work, and that doesn't make any difference either. 

[Win_88]

In this case, I suggest the following troubleshooting checklist for anyone with the same network issue on Sony TVs:

NOTE: Use the Network Diagnostics guide to test the connection before moving from one step to the next.

Note2: The below assumes the TV can initially connect to the network, at least briefly.

1- Power cycle the TV by disconnecting it from the mains for a minute.

2- Make sure the TV is running the latest software version listed on the Support Page by searching with the model number

3- Verify if the issue happens on both Ethernet and WiFi (if possible).

4- Confirm that the Date and Time settings remain accurate and to set the time in line with the Network (on Android TVs).

5- Try connecting the TV to a Wi-Fi hot spot (using a smart phone, preferably on 4G/5G). If this step works, contact your ISP for help configuring the Home network properly.

6- This may require assistance from your ISP; but you can try setting the DNS server and IP address manually in line with your router/network configuration.

7- Reset the TV to factory settings.

The idea here is to cover all grounds related to this type of issue in a methodical way. If the issue remains, contacting Sony with the above steps will help focus their efforts to providing more possible solutions or even a software update if necessary.

Win_88

[pritchsas]

This tv is the biggest pile of crap ive ever purchased. My lg and samsung work like a dream compared to this junk.

I updated the firmware this morning ,convinced this would be the end of the internet connection issues . How wrong was i?

Still the same crap Sony. Ethernet keeps dropping out etc etc. Even alexa refuses to turn on this lump of horse *****.

[Win_88]

Hi @pritchsas which model do you have and what software version are you running atm?

Try going through the same checklist I listed in my previous reply.

Win_88

[MarplesL]

I have a Sony Bravia 32wd756 32inch Led TV. 

The software version is V8. 219-1000-1.330-01

I have been through the above checklist with no effect.

• It has been stable for about 2 weeks now, so am expecting it to lose its Internet connection any time soon.