5 Year Warranty

[BroadmarshGeezer]

I have just purchased a new XR-65A90J Android TV.  I have registered it on the site giving the appropriate serial number.  Is this all that needs to be done?  Do I get an email from Sony?

[Piscie]

Hi BroadmarshGeezer, try to contact Sony support directly just to be confirmed that it is registered.

[BroadmarshGeezer]

Naturally, it is registered.  It was just that I expected to get a confirmation email to the effect that the product was covered by their 5-year guarantee.    Peace of mind.

Just about every other manufacturer does this.

Thanks

[Petebr]

I didn’t with my a9 either - you have to contact them directly and they are prepared to send an email or written guarantee; but you’ll have to provide proof of purchase (vat receipt) and  serial number screenshot (from the tv itself). I had to call them about 5 times, and you’ll wait several weeks, but persistence pays off.

You can contact Sony on 0207 365 2810 to request it.

[BroadmarshGeezer]

Thanks.  They (Sony) are poor at communication when it comes to follow-up action such as this.

In my opinion, they should do it automatically on registration.

[Joe_Dohn]

Actually, there's a reason for this; unlike other manufacturers, Sony doesn't require you to register for the standard warranty.

The registration on the website is solely for keeping track/locking down the serial numbers to your account and getting updates/information specific to your devices.

And the reason you need to send the receipt is because there's a different kind of registration for the extended warranty, which can only be done directly through support.

It's painless and I actually prefer that to having to register every single warranty-protected product, but retailers usually don't even tell you that an extended Sony warranty needs registration; so I've seen this a lot (especially when new models are released).

Hope this helps!

- JD

[BroadmarshGeezer]

Thanks. I am now even more confused by your answer.  

What is a standard warranty?

What is an extended warranty?

Which one is the 5-year warranty?

If I need to send in the receipt for the warranty, to whom do I send it to?  

THe address please?

[Joe_Dohn]

The standard warranty is the regular 1-2 years that is supplied with any Sony purchase.

Extended warranty is anything you buy extra/5 years promotion which comes free with some TV models.

If you buy extra you get a code which you can register online yourself. As for the extended 5 years one, you'll need to contact the Sony support reps to have that registered.

Hope this helps!

- JD

[BroadmarshGeezer]

The response back from Sony and the retailer by email is as follows for the XR65-65A90J:

Once the purchaser has created a Sony account, and registered the TV online it is recorded electronically and a 5-year manufacturer's warranty is supplied.

Thank you

[BroadmarshGeezer]

Reposted because of a typo with the model type. Sorry!

The response back from Sony and the retailer by email is as follows for the XR-65A90J:

Once the purchaser has created a Sony account and registered the TV online it is recorded electronically and a 5-year manufacturer's warranty is supplied.

Thank you