Movies on USB stops playing after 30min

[tanbir17]

Today I wanted to view few movies off my usb on the sony tv 55w805.
I know this problem never existed before as I waz able to watch videos perfectly fine without any issues. Since it last worked my tv has been updated to the latest firmware. The movies play fine on my pc and on the ps3.

Any advice for solutions?

[Anonymous]

Hi there

I know this may sound a pain - but can you please do a factory reset of the TV - it can cure issues and any 'gremlins' after a FW update?  Also, did these exact files play before the update?

If factory reset fails to cure the problem, can you please post back the detailed information in text format using a program called "Media Info", available HERE

PS, remove any information that may not be relevant (ie filename)

Cheers

[tanbir17]

I dont have time at the moment to reset the tv and re apply the picture settings. I'm going to leave it now and use the ps3.

When i do decide to follow your instructions I'll let you know.

All I can say for now I'm not very happy with Sony. Based on this poor experience I will no longer update my tv if I am happy with what I have!

[Anonymous]

I fully understand how frustrating it is, especially when you were happy before and knew it was working to expectations.  Windows Updates annoy me the most - as quite often theres a knock-on effect somewhere else.

The W805A / W807A models are very popular models, and if there was a major issue with the FW, I would have expected to see a lot more complaints.  I have the W807A (same TV, silver frame), and dont have this problem.  This is why i suggested a factory reset.

But yes.  Fully understand your frustrations and annoyance

Cheers

[tanbir17]

Update: Ive had time to reset the tv, after 10min it said there was update available so tv updated itself. I plugged in the usb and the same issue repeated itself. Not very happy with this 

[jumpsuit]

Just out of interest, is it the same movies you are trying to play?

(Or have you tried different ones - also have you tried a different usb stick just in case?)

[Anonymous]

Hi there

To elaborate on Jumpsuits question above, is it all movies or is it just a few.  Also ensure that the files comply with the Supported Codecs list : HERE

To check the details/codecs of your video files, use a program called Media Info (free), from : HERE

Cheers

[Anonymous]

To confirm, I have the following:

TV = KDL-42W807A
Firmware = PKG4.440EUA

I have successfully tested a video file on a 16GB Sony USB Drive formatted in NTFS.  

So basically it comes down to the following:

• Not a general issue with TVs and Firmware as a whole, individual issue
• Try a different USB drive
• Ensure video/audio codecs are supported (see above)

All else fails, contact Sony Support

Cheers


The video information is:
General
--------
Format                                   : Matroska
Format version                      : Version 2
File size                                 : 782 MiB
Duration                                 : 52mn 7s
Overall bit rate                        : 2 097 Kbps
Writing application                  : Stupid Ocelot
Writing library                         : Stupid Ocelot

Video
------
ID                                                        : 1
Format                                                : AVC
Format/Info                                          : Advanced Video Codec
Format profile                                      : High@L4.1
Format settings, CABAC                     : Yes
Format settings, ReFrames                : 5 frames
Codec ID                                              : V_MPEG4/ISO/AVC
Duration                                               : 52mn 7s
Bit rate                                                 : 1 672 Kbps
Width                                                   : 1 280 pixels
Height                                                  : 538 pixels
Display aspect ratio                            : 2.40:1
Frame rate mode                                : Constant
Frame rate                                          : 25.000 fps
Color space                                        : YUV
Chroma subsampling                         : 4:2:0
Bit depth                                              : 8 bits
Scan type                                            : Progressive
Bits/(Pixel*Frame)                              : 0.097
Stream size                                        : 623 MiB (80%)
Writing library                                     : x264 core 142 r2431 ac76440
Encoding settings                              : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=18.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language                                        : English
Default                                            : Yes
Forced                                            : No

Audio
------
ID                                                  : 2
Format                                          : AC-3
Format/Info                                   : Audio Coding 3
Mode extension                             : CM (complete main)
Format settings, Endianness        : Big
Codec ID                                        : A_AC3
Duration                                         : 52mn 7s
Bit rate mode                                 : Constant
Bit rate                                           : 384 Kbps
Channel(s)                                     : 6 channels
Channel positions                          : Front: L C R, Side: L R, LFE
Sampling rate                                 : 48.0 KHz
Bit depth                                         : 16 bits
Compression mode                       : Lossy
Stream size                                   : 143 MiB (18%)
Default                                           : Yes
Forced                                           : No

[Karoozo]

Same thing. Stops after 10 min. KDL43w808c

[Biggybigbig]

My KD-65XF9005 used to play everything on my flash drive, but as of maybe a couple of months ago there are some older downloads where without fail it stops playing at 59mins 38secs. Help!