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XZ Premium clock alarm will not turn off.

SOLVED
comark58
Visitor

XZ Premium clock alarm will not turn off.

Using an XZ Premium, I snooze the alarm for 10 minutes, after which time it activates again. But there is no way to then silence/cancel it, apart from restarting the phone. Any ideas? 

1 ACCEPTED SOLUTION

Accepted Solutions
Martin1
Enthusiast

Hi @Doombar, sorry to hear about this.

Have you tried clearing the data for the app in charge of the alarms in the phone? By doing this, you will reset all settings for the app which might do the trick. In order to do this, find and tap Settings > Apps & notifications > Show all XX apps > Clock > Storage > Clear data > Tap "OK" > Restart the phone. Please note that this measure will also erase any reoccurring alarms, so you will have to set them once again after the restart if you have any.

Another thing that you can try is to reboot your phone in safe mode and set an alarm there to see if the behaviour persists while the phone is in safe mode. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here

Try these measures and feel free to keep me posted with the results! 

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3 REPLIES 3
Martin1
Enthusiast

Hi @Doombar, sorry to hear about this.

Have you tried clearing the data for the app in charge of the alarms in the phone? By doing this, you will reset all settings for the app which might do the trick. In order to do this, find and tap Settings > Apps & notifications > Show all XX apps > Clock > Storage > Clear data > Tap "OK" > Restart the phone. Please note that this measure will also erase any reoccurring alarms, so you will have to set them once again after the restart if you have any.

Another thing that you can try is to reboot your phone in safe mode and set an alarm there to see if the behaviour persists while the phone is in safe mode. All apps downloaded from Play Store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here

Try these measures and feel free to keep me posted with the results! 

comark58
Visitor

Thanks for your help - clearing the data and restarting has worked. 

Martin1
Enthusiast

No worries, @Doombar! Glad i could help!

Feel free to return if you have any further questions regarding your phone! Slightly_smiling_Face