Can hear when I get a call or when watching you tube

[mandys8144]

Had problems with my phone when someone rings you answer it we can't hear them very well. I have tried everything on settings to fix it and if you try to watch a Facebook video. Or a YouTube video got no chance unless you put it to your ear and then watch after its been like this since I got it back in September 16. Can anybody help?

[MarlonUk1 · Accepted solution]

The phone was repaired previously in an authorized service center?
I suggest you return the device for further repairs

[mandys8144]

No it was brand new out the box
I will take it back its just the inconvenience of having no phone
Thanks for your help

[Reenstar7]

I'm having the same issues - brand new - a week old

Forget having a Messenger video call or having it on speaker for a phone call - it is so low i have to put it up to my ear like you and still can hardly hear. Is this a fault or a poor speaker as standard?

[Sharon7379]

Same problem here guys by partner just got me the fone wish Sony would pull there finger 🖕 out and sort this problem