Hi,

bought a KD55AG8 and a little over a week later the screen stopped working, sound only.

I contacted Sony and they said I would get a call within 4 hours. Unfortunately the repair agent said that he needed more authorisation as Sony hadn't paid in the past.

Anyway, I got mucked about by Sony Customer Support for two weeks until I asked for a refund. At this point they made me wait five days and then refused. They also refused to give me an address for complaints or a person to write to.

How can a company exist with such bad products and awful customer services. The Sony (UK) is actually in Egypt.

Lester