Hi,

I have been in contact with support about this issue and it seems like they are not going to do anything about it. Let me tell you all about this problem.

When watching Netflix, long subtitles are trying to go to the third row, but apparently the device only supports two rows of subtitles. Thus, a section of subtitles are not shown at all. How do I know the third row is trying to show? Well, I can see a line under the second row when this happens, and some words are missing.

I have been in contact with both the Netflix team and Sony support, Netflix has determined that it's not on their end and suggested that I contact the Sony support. Done that, no fix whatsoever.

And I can clearly see that the subtitle rows are just too narrow. There's plenty of room on both sides to show longer rows, but someone has been definitely in a hurry to write the software.