XP shut down hangs cannot restart

[TimCorbett]

Hi
Laptop VGN FE21s

I have recently reinstalled Win XP home and all is working fine EXCEPT that when I "Shut down windows" the "save settings" seems OK but I need to hold down the power button to power off. I heard that there was a regedit (or a small software download) that can solve this problem. I have done all the "power options" and closing possible 'hanging' programmes all to no avail. Please can some one assist.

Tim

PS I know that this may have been answered before but cannot find it

[Blencogo]

Hi Tim,

Although it could be several things, the usual culprit is the Webcam.

Try the Hotfix KB909667 which I have attached at the bottom of this post: -

http://support.microsoft.com/kb/909667

If that doesn't work, come back and we will try to think of something else.

[TimCorbett]

Many thanks for this hotfix, all loaded and tested and working fine. I had tried all the hardware devices to ensure that they powered off - but somethingwas obviously missing. Thanks again.