Is anyone else having issues getting in touch with Sony customer care?

[suzzobai]

Is anyone else NOT getting replies from Sony customer care?   I can't ring as I only have a mobile phone and already wasted £15 trying to get thru so I've sent 2 emails via their contact page and only got an auto response and so I sent a recorded letter over a week ago and still haven't had even an acknowledgment.    Is this normal Sony behaviour?

[Thalamus.]

Hi suzzobai,

welcome to Questions & Answers..:smileyhappy:

I'm gussing you have a problem with your Vaio.?

If so I just wanted to check that you are contacting Vaio-Link support using the contact details available via the following link:Vaio support

Under Log-in option 1: Enter your vaio models serial number, which you should find on the bottom of your Vaio.

Then click Log-In

Once logged select Get In Touch

[suzzobai]

Hi and thank you for the welcome!

Yes, I went through all the links on their website as you have described. I even tried twitter but after nearly a month no one from Sony has actually contacted me!

[Thalamus.]

Hi suzzobai,

I've passed your comments on to one of our contacts with Vaio support, can't promise anything but if I hear anything I'll let you know..:smileyhappy:

In the meantime is there anything we can do to help resolve the problem you have with your vaio.?

[suzzobai]

Thank you for your help!!!

My Vaio had the usual NVIDIA  graphics card issues!

thanks

[dwainangus1]

the person u want to email is

kmizuno@vaio-link.com

• kmizuno@vaio-link.com
  

he's near the top of the sony tree

• 
  
• Send email
  
• Find email
  

[Thalamus.]

Hi suzzobai,

have you tried using the same email address that you used to reply to Vaio support on the 30/08..:smileyconfused:

[suzzobai · Accepted solution]

Hi sorry I should have let you all know, I am now in communications with Sony (not just their repair center). It did take over a month though for me to get a direct response to my questions!

thanks for all your help.

[Thalamus.]

You're welcome, thanks for the update I hope all goes well..:smileyhappy: