HELP

[bellageorgia]

HELP

My sony laptop will no longer play dvd's. It does not recognise that a dvd is inserted. Any suggestions?

[apierc1]

There are a couple of possible solutions I can suggest, 1st is th gently blow on the lens, and or try extreemly gently use a lint free cloth to just brush over it. Under my computer, what description is given for your device? DVD player, CD rom? As I recently had a problem which meant a complete system restore.

Regards

Andy

[Thalamus.]

HELP

My sony laptop will no longer play dvd's.  It does not recognise that a dvd is inserted.  Any suggestions?

Hi bellageorgia

welcome to Club Vaio..

Do Blencogo's suggestions in this thread offer any solution..

[bellageorgia]

Hi,
I have tried gently cleaning the lense but that does not help. Under my computer it says dvd-rw Drive.

It was working fine and then when i tried to open it today it got caught on my mouse pad and made a funny noise. I went to put a DVD in and it has not recognised any since. If i try to look at DVD in explorer it shows it as empty.

Before when i put DVD's in it would make a whooshing noise for a while and would play fine but now this noise lasts about a second and stops.

Any ideas.

Many thanks.
Georgia

[Thalamus.]

Hi bellageorgia

Go to Device Manager Start > Run and type devmgmt.msc..

Do you have any errors codes or icons in your DVD/CD-ROM drives..?

[bellageorgia]

Hi again,

It says it is working correctly and has no errors. I have uninstalled driver and rebooted and this has not helped.

Any more ideas.

Thanks.
Georgia

[bellageorgia]

Hi,

I have tried restoring to an earlier date last week but it says unable to restore as nothing has changed. I have uninstalled driver and rebooted - no luck. I have gone to Device manager and it says it is working correctly. It will not recognise cds or dvds. Any more ideas would be appreciated.

Georgia

[Thalamus.]

Hi Georgia,

I would suspect as the problem occurred after you CD/DVD drive tray caught on your mouse mat that your problem may be hardware related and therefore you need to contact vaio support..

However before contacting them try running the Vaio recovery utility and select C Drive Recovery. Sony support will probably ask to do this anyway when you contact them..

Make sure you backup important data first..

[apierc1]

I also cannot do a System Restore, tried about 20 none have ever worked, it's weird, but if it still recognises the drive as a DVD rw then it is more likely a hardware fault, as Thalamus said, maybe try ringing Vaio-Link, maybe cough not saying you caught it cough cough with the mouse pad. I did have a problem when it wouldn't recognise dvd's, on my laptop, but a simple cleen of the lens fixed that, if it's not whirring then it sounds like it isn't even trying to read the disk and that it is a more serious problem.

Regards,

Andy

[eagle-eye]

Hi Andy
Does the System Restore say "Restoration Incomplete" or similar?