My Vaio arrived back yesterday having done a round trip to France via Telford.
Sony's e-support system and repair support system is a disconnected mess which is not untypical of a large company.
For example it appears (or at least I was told) that when the vaio arrived in Telford it was checked, but they didn't have the parts so they sent it to France, but apparently had to update the system so it looked like it was fixed and on it's way back to me.
When it didn't arrive I had to phone the support line to find out it had actually been sent to France! What made this worse was that someone in Telford then closed the e-support case without any explanation leaving me to reopen it.
At least it came back and appears to be ok.
