Cursor only working in safe made

[KAZZBAR]

Greetings all (again)

Can anyone advise me as to why my cursor will only work properly in safe mode please ?

Initially I thought this was caused by a dodgey e card which froze during playback (it tried to install an exe) the cursor at this point would not shut the the card down and I tried to use the task manager, which would only start with Ctrl-alt-del (I had no right click either)... Task manager started with multipull entries and would not respond,I had no option but to hit the power button and close the system down.

I went and found the offending file and deleted it off the computer (in safe mode)

Now, If I boot up the computer everything seems to load up ok but the cursor does not hi light anything if hovering above any buttons and I have no left or right click (in other words, I can't start or stop anything (and task manager when started with the Ctrl-alt-del again shows multipull entries of it's self)

I can however use the cursor in any of the safe modes (as I am doing now) with limited options)

My computer is a Vaio PCG FX701 ... all up to date, has Avast anti virus, Kerio firewall and all the usual spyware tools installed (none of which find any thing)

Any help you guys or gals could offer would be most appreciated (you helped me out superbly last time I had and issue)

Many thanks for your time,

Kind regards,

Andy.

[phase_k]

Are you using a touch pad? Have you tried reinstalling the drivers for it?

Have you checked in Device Manager to see if it is reporting any problems or conflicts? (Right Click My Computer > Manage > Device Manager > Look for anything with a yellow warning sign)

Does the cursor move around the screen properly?

[KAZZBAR]

Hi Phase K, Thanks for your answer.

Yes I am using the touch pad, yes I have checked in device manager and not seen anything marked up as having a problem.
Yes the cursor moves around ok.

As regards re-installing the driver,I don't know if can.... I only have recovery disks,and I thought that they performed a complete system restore.

I thought that I saw a reference to a similar problem else where on this forum and someone saying the driver could be found else where on the hard drive and could be re-installed this way ? (but I may have got the wrong idea with this suggestion)

Either way, I would really like an answer to this problem as it is starting to do my head in !!

Is there any way that the active windows that boot up in normal mode have actually become in-active and that the cursor is ok and the windows not ?

[KAZZBAR]

UPATE ...

I found the the link about updating the Alps driver and did as it said, sadly it doesnot make any difference.
I should add that the cursor does work ok on the log in screen but not once logged on.

[phase_k]

It may be worth running System File Checker as it does sounds as if a core windows file may have become corrupt. You can do this by selecting Start > Run > sfc /scannow

Please note that you may need the original XP cd and it may have to reboot to run.

Good luck.

[KAZZBAR]

Hello again, and thanks for your latest reply.

Still no luck... Initially when I try to run SFC /scannow ... the dos window only pops up for a split second .... If I type CMD and then the SFC /scannow command I get the following message that the RPC server is unavailable with the following error code .. 0x000006ba.

I have googled the error code and info about the RPC server but a lot of the info I have seen is starting to go over my head !! (and im not sure that it relates to the problems I am having)

I have checked the settings in "services" and made sure that the rpc settings are set to auto (on advice of a google search) but still no luck with running SFC /scannow.

More help PLEASE !!!

[rich912]

Hi KAZZBAR,

Can you please confirm that Device Manager is listing an Alps Pointing Device under Mice and other Pointing Devices and NOT a PS/2 mouse?

[KAZZBAR]

Hi Rich, Thanks for taking the time to look at my request for help.

Yes, I can confirm that under pointing devices in device manager Alps is indeed listed.

[rich912]

Hi KAZZBAR,

Yes, I can confirm that under pointing devices in device manager Alps is indeed listed.

But is this listed as an Alps PS/2 pointing device or an Alps PS/2 mouse?

[KAZZBAR]

Hi Rich,

Yes it says it's an Alps pointing device and in the general tab it says the device is working properly.