I have a problem with the above DVD recorder. I have telephoned twice today and after speaking to an adviser both times I was cut off instantly I told them of the problem.
My problem is:
The display on the front of the DVD recorder is showing L1
When I try to access 'programme guide' a message appears on the television screen - stating - this function cannot be used now. Therefore, I cannot record any new programmes.
Sony has gone backwards on support, which was once fantastic we purchased a new 4k TV 6th April now 13th April and have yet to get help.
When people are at work they cannot contact Sony the hours need changing so there is a support up to say 9pm at the very least now we are paying thousands of ££££'s for a single product and cannot get help.
They make it next to impossible to register other Sony products (5 things to register but too difficult), drop downs are out of date I cannot even say I made my purchase from "Currys PC World" so far behind the times on basic stuff. Still not sure, I am keeping the 4K TV as updates take over your product and you have to do as Sony wants. Not for me it works my way or no way Sony start listening to your customers.
My Products should work for me NOT the other way round.
Sony UK Office Address : Sony Europe Limited, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW, United Kingdom. Registered in England and Wales with registration number : 2422874.
Sony UK Contact Number :
Head Office Number
+44 1932 816000
Product Support & Repair
020 7365 2810
Customer support & general enquiry
020 3564 4264
Sony Office Fax Number : +44 1932 817000
Sony Official Email ID : sales.gb@shop.sony-europe.com ( product assistance and queries about the order of the product )
If you can create a new post on this forum - maybe one of us can help you. If we cannot assist or help, then one of the "Experts" can escalate your post on the forum to Sony Support for them to help and call you back.
