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Loss of sound on new tv

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Lowestoftlass
Explorer

Loss of sound on new tv

We have a new (2 months old) 55” Sony tv.  It is connected via sky and a soundbar.   The volume has been odd since it was installed and now the sound has gone completely.  It isn’t the sky box because we have full sound in another room.  Any one got any ideas?  We aren’t tv technos BTW.   

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