Line on my screen. KDL-55W829B

[lechamb69]

anyone know about fixing line in screen near bottom going across ?

[Anonymous]

First thing to do is factory reset the tv - its been known to do wonders.  If that fails, you need to book it in for repairs.

[lechamb69]

did this ,no difference..... how much is call out ,UK ..and repairs

[Anonymous]

Hi there

Im a customer of Sony just like you, so I dont know.  But you can find a repair centre near you, via:

http://services.sony.co.uk/support/en/repair/asc

Cheers

[lechamb69]

they dont repair no more they say.... only the replace tv for £££

[lechamb69]

just been quoted for me to give them my tv and i give them £781 for a replacement with 3month warrenty..

ARE THEY CRAZY  cheaper to buy newer model with full warrenty 

is this standard with sony now as wont be buying another sony tv

[lechamb69]

i spoke to sony support and told me i could get a replacement tv for my faulty

KDL-55W829B panel as been its only about 2.5 years since i got it ( bought it from sony outlet )  as long is i pay some extra £££ and it will only have 3 month warrenty.

well i phoned the sony repair dealers and the prices vary so much.

Armstrong Hifi Video Services Ltd quoted £781

and then another quoted £1080 for same tv  , only cost me £650 to start with.

where do they get these prices and what waste of time , can get brand new and newer model for less with full warrenty 

[Anonymous]

Hi there

I have merged your new thread with this one as there really is no need to create a whole new thread (which gives no context of what previously happened).

Unfortunately I do not know what else to suggest - so the only thing I can really do is to escalate your complaint on these forums to Sony Support for them to get in touch with you (which I have now done so).  Please ensure that you have correct contact details in your profile so Sony can contact you.

Cheers