KDL-32WE613 not recognising WD My Passport HDD

[MichaelO1]

Hi Everyone, Setting up my TV received today and find that the TV is not recognising my HDD. Reformatted the drive to a single partition and the file system is NTFS with 465 GB of free space. All this done on a Windows 10 PC.and still not recognised. I am using a short connecting cable from the WD HDD to the correct USB input on the TV.

Any help will be appreciated,

Mike

[EdwinaU]

Hi Mike,

Welcome to the community.

There are some troubleshooting tips here that may help. Have a go and let us know how you get along.

Best wishes,

Ed

[inneswilkin]

I have the same problem. new hdd drive not recognised. i formatted it in windows 10 . it is 1tb. 

it comes up on devices list on my tv. but in the recording set up I get "cannot detect" all the time.

i spent hours on this. i did everything in the list from this thread

"Problems using your external USB TV Hard Disk Drive (HDD)? Discover how to troubleshoot"

yes I did all of them and more. I re-booted the tv. checked for usb firmware update ( none). 

unplugged and replugged every time, pushing in the plugs harder and harder.

I am exasperated - Sony please help

just to confirm the tv is KDL - 49WE7XX/32WE6XX