55WF665 internet and sound problem

[Mihai1980]

I purchase a smart TV 50WF665 last month and seems to have problem to connect to internet (especially you tube and neflix). Some time is working but most of the time not. I have to restart the wireless, unpluge the Tv cable etc in order to work. Some movie or programs has problem with background sound. Not very pleasunt. I had much more expectetion from my new Sony tv. But to much problems.        Please help.

[Anonymous]

Hi there,

Have you updated to the latest firmware?

Best wishes,

M

[Mihai1980]

Yes

Trimis din Yahoo Mail pe Android

[The_Black_Rose]

Hi Mihai1980 ,

Have you tried connecting to a different network like a mobile hotspot?

Cheers,
The_Black_Rose

[Mihai1980]

Yes I try. And the problem remain. For tablet, phone etc no problem to connect.

[The_Black_Rose]

Hi Mihai1980,

Is the software of the TV up to date? Have you tried factory resetting it?

Cheers,
The_Black_Rose