WH-1000XM3 stereo problem

[adiblanga]

Dear sir/madam,
I bought Bluetooth earphones type WH-1000XM3
When I connect them to my computer, using Bluetooth, the stereo doesn't work, so the quality of the sound is very blurred and not sharp.
I have already tried to remove the device and install it again a number of times, but still it doesn't work well.
Please instruct me how to operate the stereo of the earphones in order to improve the sound quality.

[adiblanga]

Hi.
I contacted Microsoft assistance today, reinstalled some Bluetooth drivers
and now the stereo finally works.

Alas, I now have a new problem: the reception range of the headphones while
using stereo is no more than 3 meters from my computer. After 3 meters
there is no sound at all.
In contrast, after changing the playback device from "stereo" to
"Hands-Free", the Bluetooth range increases significantly to 10 meters (but
of course without stereo the sound quality is poor).
Why is that? How can I increase the range in stereo mode?

[image: image.png]

[Marino.Manolo]

Maybe this time it really depends on the Bluetooth transmitter.

Manolo

[adiblanga]

Well, it appears that I should have bought a new computer instead of a new
pair of headphones...
Thank you very much for your assistance.

[Marino.Manolo]

I did not just understand if the external Bluetooth transmitter? If it's a desktop it's likely to be.

Manolo

[adiblanga]

It is a Lenovo All in One computer. 

[Marino.Manolo]

Ok then there is no external transmitter...

Manolo

[Vanilla_]

Hi adiblanga,

I agree with @Marino.Manolo. the only thing I'd suggest is switching between headset modes to ( Priority on stable connection ). The User Manual gives more info on this here: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703087.html?search=range

Vanilla_

[P-A-R-U-S]