Hey there..
I own the XA1 model and since the last update I have nothing but issues with the far left and far right side of my screen being unable to register touch.
I got this phone for work as it was within my budget and it had a great camera for taking pictures at high resolution for bar codes in tight spaces. I know it's a bit weird, but I needed a high resolution and this fit the bill with my budget.
I got it on contract for the unlimited texts and the data as I use my company portal to communicate with my colleagues while on the go and to keep up with changes whatever they may be.
It's not mandatory, but highly recommended.
Anyway.. Text is the issue. For SMS Messeges, Messenger, Whatsapp and the company portal. Everything else is fine.
Q, A, Shift and the 123 tab for icons on the left side wont recognise touch.
P, Delete and Return do not work on the right side either.
And space bar sometimes plays up.
The touch diagnostics page works everywhere which is unusual as the text keyboard portion of the screen does not. If I turn the phone on it's side the space bar does not work anywhere up the far left side.
I have tried multiple keyboards including googles version and they all do the same thing.
I thought it was just a swiftkey issue, but no. Even tried new themes, Still no joy.
My network supplier wont help me and my local Car Phone Warehouse said to just message Sony via Twitter ?!?!
Only went to Car Phone Warehouse as the phone is with ID.
Also.. If I turn on pointer location in developer options and drag my finger to the far sides of the screen the line drawn by my touch is not straight, I'ts very jaggy. Goes up and down as I draw the line in a zig zag formation.
In some areas I can get the line to go right to the edge of the screen.. Within less than 1mm from the bezel.
Other areas are at least 3 to 5mm from the bezel and impossible to get closer.
If I draw just a straight line from anywhere on the screen to the left or right and go off the screen the line drawn will got all the way to the edge of the bezel. Not useful for typing, but worth noting.
I'm totally at a loss here and cannot figure this out. I've tried making the font smaller and tried to squeeze my keyboard inwards away from the edges, but cannot find a way to do that without making the keys far too small for my fingers.
Others have said it's because I have too much callus on my fingers, but I never have issues with any of my other touch devices now or in the past.
Even my really cheap old Smart Phone does a tremendous job at touch sensitivity.
My old Samsung with a piece of the screen missing on the bottom left still recognises my touch, even with no screen. Not much, but more than a cm or so gone.
Does anyone have a clue as to what is going on here or if there is a fix in the works.
Like I said.. This worked perfect before the last update. Been waiting patiently since and nothing.
