Hi Community!
Where do I start.. Well I sent my Z1 (which I love) to SONY to be fixed with a simple MIC fault. After a while I wondered where it was (I went it in Jan this year) and they said it had been sent back and signed for..
Well after quite a lot of arguing I managed to discover that SONY repair sent it to a completely differant address!
First they said I should try and find it (seriously! I have a phone, they loose it and I HAVE TO FIND IT!)
Eventually they managed to understand what they did, but still I have no phone.
What really troubles me is that it had a load of personal information on it which is now in the hands of somebody else. Far from saying you should delete stuff they just tell you to back it up. So I did. But now I have a phone full of pictures of my children, documents, emails etc and it's in the hands of a stranger and SONY won't even acknowledge this fact.
I have had to buy a new phone (Need it for business), change passwords on about half a dozen accounts and have al my work security stuff changed because of this.
And still over a month later I have no phone.
I was really looking forward to the Z3 compact but I'm really not sure I want to touch a SONY device ever again.
Please if somebody from SONY is there reading, do something to help!
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Leigh Porter
ex Z1 compact owner
