Playmemories Online Sign-in keeps failing

[chromachris]

Hi there

I am trying to sign in to Playmemories online from within the Playmemories program, using my existing My Sony username and password. I get a message 

This email address is already associated with an account on a different Sony group service. Link your account to use it here.

Link This Account

However when I click on the button it says "An error has occured".

Can anyone shed any light on this?

Many thanks

[Sean_Mc]

Hi Chris,

I've replied to your previous post. If you're still having issues with signing in, after completing the steps and updating the software to the latest version, I would recommend getting in touch with the Support team here.

Best wishes,

Sean Mc