kd55af9bu sound issues

[woody340]

hi

have a 3 week old af9 which is superb, however when watching netflix/amazon ( not noticed on normal tv yet )

the sound keeps jumping 

just wondering if anyone had same issues and how to rectify

[Pascale_F]

Hi woody340,

I'll see if I can track down some assistance for you with this. 

Thanks,

Pascale

[The_Black_Rose]

Hi Woody340,

Do you have a soundbar connected or does the sound come out of the TV speakers directly?

Cheers,

The_Black_Rose

[woody340]

Hi

It's coming straight from the TV Netflix app .no soundbar connected, have been playing around a bit and seems if I watch through Netflix on sky then doesn't seem to be a problem with sound, although pic quality isn't as good

Andy

[jumpsuit]

Hi @woody340 

May be a silly question but are you using the latest Netflix app version?

[woody340]

Hi

It's a brand new TV so I assume it's the latest Netflix app

Cheers

[jumpsuit]

Hi again

I would check by going into the Google Play Store app and clicking on Netflix to check if it says 'update'.

If you haven't got auto update enabled for apps in the settings tab for the Play Store, then it may not be the latest.

You can also check the version you have in the Home page Settings tab under apps.

The latest version is 6.2.0 build 2668

[woody340]

Hi

Thanks, have just checked and it's the latest version 

[jumpsuit]

Thanks for checking and .....curses!

I was hoping there was a quick fix for you.

There is definately some sort of 'glitch' regarding the app and not Netflix

if it works fine through Sky.

My Virgin Netflix picture is worse too

Hopefully @The_Black_Rose  may have an idea.

Failing that you could always try a factory reset.

Hang in there

[Tenneen9000]

Hi Woody340,

Since the issue isn't confined to a single app and happens with both Netflix and Amazon Prime, I'd recommend trying a full factory reset under Home-settings-storage and reset-factory data reset.

All the best,

Tenneen9000