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Error message after software update

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richhaye50
Explorer

Error message after software update

On Friday evening I updated my sony bravia TV with the NEW orea. Since then I'm unable to play ANY MOVIES in my Google photos account. All I get is error occurred please try later. Has any one a clue.
One thing I have noticed is that I have 2 web browsers in my App section this may be the issue ! How do I totally remove one of the browser leaving just one.
4 REPLIES 4
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Sean_Mc
Moderator

Hi Rich,

 

So I can try to help, can you let me know the full model number of your TV?

 

Best wishes,

Sean Mc

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richhaye50
Explorer

6717241 SERIAL
MODEL KD -XD8305
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Vanilla_
Contributor

Hi richhaye50,

 

In these situations, I suggest that you strat by resetting the TV like explained here: https://www.sony.co.uk/electronics/support/articles/00170595. The article explains the steps of the reset procedure. I'd recommend that you follow them and let us know if the problem is resolved.

 

Regards,

Vanilla_

 

profile.country.GB.title
richhaye50
Explorer

6717241 SERIAL
MODEL KD -XD8305