I have bought a battery but the camera does not work with it

[KH2012]

Hi,

I have a Handycam HDR-PJ580VE. I have bought a battery from Ansmann (Ansmann NP FV70) but the problem is that the battery only works a couple of minutes and after that a message "For use with compatible battery only" appears and the camera shots down.

Why is that?

Message was edited by: KH2012

[Mick2011 · Accepted solution]

Hi, welcome to the Sony Forums

I'm afraid it's the obvious answer: the battery is not compatible.

I'd suggest sending it back and asking for a refund.

Have you tried Power Depot? http://www.power-depot.co.uk/battery.php/SONY+HDR-PJ580VE+camcorder-battery

Cheers

Mick

[smart2014]

Hi there 
Please discharge the battery to 3% then fully charge at the fist time
It is forbidden to discharge to 0%(it will be easily damaged and shorten the usage life) on normal workings;It must be turned off or recharged (1-2 days) if as low as 3%
It must be charged above 70% before long time storage (more than three months)
Battery needs recycling frequently.It is recommended to discharge and charge it once per two months at lease.The battery will achieve best performance.Please discharging it to 3%,and then charging it full.
When the battery can not charge or charge less power ,maybe the camera adapter is mismatch or output power is lower.Please immediately replace the match and the function normal adapter to confirm is caused by the adapter.whether the problem
Never take out the battery form the camera when charging or discharging.     

Hope can help you .thank you  

Best Regards,
Fiona