Switching on problem with 55A1E

[jukbee]

Hi all,

Usually when I switched on the TV using remote control, it would just turn on.

But now, in the last few days when I power it on, the LED light on TV will lit up with black screen for 4-5 seconds then it will do the full reboot (spinning android logo). This happens every time. 

I did the factory reset but the problem persists.

Anyone knows the fix?

Thanks in advanced.

[dutchice]

I am actually having an issue very similar to what you are describing. May I ask you to test if you also are facing the following:

1. Set the TV to either a Digital Broadcast or Satellite Broadcast channel.
2. Restart the TV manually from Home>Settings>About.
3. When the TV finishes restarting and is showing both picture and sound on the channel it was prior to restarting, wait for about 30-60 seconds without touching any buttons on the remote.

Do you loose the picture (black screen) while the sound still goes on in the background?

[jukbee]

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@dutchicewrote:

Do you loose the picture (black screen) while the sound still goes on in the background?

I tested what you asked. I didn't loose anything. It shows both picture and audio.

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[dutchice]

Oh well, then the two issues are not related. Thanks for testing. Is your issue intermittent or consistant? Maybe it has to do with lets say a USB HDD or USB Device you have hooked up? I'd try to see if disconnecting all cables and devices from the back won't/will make a difference.

[jukbee]

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@dutchicewrote:

Maybe it has to do with lets say a USB HDD or USB Device you have hooked up? I'd try to see if disconnecting all cables and devices from the back won't/will make a difference.

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Unplugged everything as you suggested but it doesn't fix the problem...😩

[Small3y]

I am having the same issue. Differnet TV 55X8005c.

Going to try reinstalling the firmware.

[jukbee]

Well, engineers came in today and they couldn't fix the problem so they had to take it to workshop.. 😞