Subtitles and Dementia Remote Control

[kaygilbert]

Hi there

My mother can no longer use the Sony remote control.  I have set up a special simple dementia friendly remote control instead. However, her original remote control has to be used to set up subtitles because it takes several key strokes to turn it on.  I can only program one key stroke onto the function key of the dementia friendly remote control so it can't be used for this.  I can turn on subtitles for her using the original Sony remote control but as soon as she turns off the tv with the dementia friendly remote control, it resets the tv to not having subtitles.  Any help with this gratefully received, it's massively important for her wellbeing to have the tv available with subtitles.

[IamNic]

Hello @kaygilbert,

what TV does your mum use? I am sure there will be a setting within the "accessability option" which might be helpful here.

- Nic

[LightFoot]

Hi @kaygilbert 

Are you saying that you have changed the default for Subtitles to On/Basic in the Accessibility options, normally under Settings-> System. But when the TV is put into Standby, the default changes back to Off? Your Mother’s settings may be different, which is why the full model number of the TV is important.

[kaygilbert]

Thank you, I will respond with the model details after I visit her tomorrow 👍

[kaygilbert]

Thank you so much, her menu structure doesn't look like this, I will respond with her model details after I visit her tomorrow 👍

[kaygilbert]

 

[kaygilbert]

 

[kaygilbert]

 

[EMS_MO72]

Hey @kaygilbert 

It's better to use the original remote control of the TV, to prevent any glitches in the future. Did you try to get a replacement for the remote control?

[kaygilbert]

We still have the original remote control but my mother is totally incapable of learning how to use it as she’s always relied on my dad to use it in the past and he’s now in care. If we let her have it she presses random buttons and then calls us to say it’s broken the tv. She can use the new dementia remote for power, volume & channels but we aren’t able to programme the function button on the dementia remote to turn on subtitles as it’s three key strokes not one. We’ve told her to just leave the tv on all the time but she won’t