KDL-40WE660 Netflix

[dkantas63]

Hello,

I cannot play any title from Netflix as I'm receiving constantly the message "We're having trouble playing this title right now. Please try again later or select a different title."

I have tried some youtube proposed alternative solutions without success (Reset, Restart, app restart NW restart, etcetera).

Just to mention that other applications i.e. youtube works fine.  SW auto-update is ON.

Can you please provide a solution.

I'm close to the date that I have to start paying the Netflix subscription and I need to know if I would be able to watch Netflix in my Sony KDL-40WE660 TV.

Thanks a lot,

Dionysios

[Marino.Manolo]

Have you try also "Refresh Internet Content"?:

https://helpguide.sony.net/tv/fceil1/v1/en/060nhm-06-01-06.html

[dkantas63]

Yes, I have tried it several times (refresh internet content) but without success.  I'm still receiving the same message and cannot watch any Netflix video.  On the other hand, I can watch the trailers!!!

Any further suggestion?

[dkantas63 · Accepted solution]

Finally, it worked after resetting the TV to the factory settings!

Thanks to the Greek Sony customer support