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KD-75XG8796 E-ARC

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ian101181
Explorer

KD-75XG8796 E-ARC

hello im having an issue after connecting the sonos arc to my tv. its the only thing plugged in, as i just use the native apps. my problem is i keep losing sound while video keeps playing. i only get the sound back by restarting the tv or sometimes just powering it off and back on again. ive tried all the settings i can over the last week and even tried a factory reset but still keep losing sound. any help on this would be great.

 

 

got a hold of Sony yesterday turns out it's a bug that they are aware of and are working on the fix. turning off audio passthrough seems to have fixed my issue for now.

 

1 REPLY 1
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Sean_Mc
Moderator

Hi Ian,

 

Hope you managed to get your issue resolved. If not, I'd recommend contacting the support team for further help here.

 

Best wishes,

Sean