Is Netflix's latest update broken?

[Itom86]

Is anybody having issues with Netflix? Since the last update, the resolution wouldn't go above 1080p. Any shows, that I streamed perfectly (UHD, HDR) only triggers HDR with full hd. Could you guys check if you are facing the same problem?

[EdwinaU]

Hi there,

Can you let us know the model number of your product so that we can look into this for you?

Thanks,

Ed

[Itom86]

Hi, sorry for the late reply. So my TV is a 49" XD83, a late 2016 model. Before the update everything worked perfectly, no UHD or HDR issues. My tv is on the latest firmware, the Netflix as well (6.1.0 build 2424).

YouTube has no problem with 4k, dynasties on BBC iplayer also plays back in UHD. 

I have also noticed, that the Netflix speed checker doesn't go above 5-6 mbts, nor fast.com (which is powered by netflix). However speedtest.net shows my broadband connection normally on any device.

[Sean_Mc]

Hi there, 

It might be worth checking your Netflix plan and settings first and foremost and also get in touch with Netflix directly for further assistance. 

Best wishes,

Sean

[Itom86]

So, after a few more tests it has turned out that my provider (Vodafone) blocking my speed. When I'm using using my phone as a hotspot (also Vodafone SIM card), Netflix goes up to 4k without any issue. It looks like I have to give them a call.

I'm not sure throttling the speed is legal in the UK though...