Bravia/Android keeps rebooting every 2-3 hours whilst in use

[RobinPeter]

Hello All,

I have searched for this subject with no success?

My 10 month old Bravia Android (KD43XH8096BU) keeps rebooting/restarting every 2 or 3 hours

whilst we are using it? 

Is it a problem since a update? Has anyone else experienced the same?

Sometimes the volume stops working too & I have to unplug it(TV) for a minute to get it back!!

What are the recomendations for curing it? 

Thanx in advance folks.

[shahayhu]

Did Sony upgrade you or like for like?

[Piscie]

Hello @shahayhu, which TV model have got and which software is currently installed? Also, have you followed the workaround mentioned on this thread?

[shahayhu]

Hi 

KD-55AG8 yep I’ve done everything mentioned and also what Sony have suggested. Totally fed up of the so called customer service offered by Sony.

[shahayhu]

Software is up to date.

[ExpatScot]

Gutted.  Thought it had been fixed but 3 weeks later, it's happening again.

Yes, done it all including a 3rd factory reset.

Call going in to John Lewis tomorrow.

[shahayhu]

Gutted for ya mate.

It’s an absolute disgrace. Sony have treated me like an idiot. Really unsure whether to get the XR or move to LG. 

[HannahEd01]

Hi guys, i think that the XR models don't have this issue, i am interested in buying the XR84j and checked it out at Currys, they mentioned to me that there are no known issues for this device.
To be honest comparing the specs i think that Sony's new line up is superior to LG's.

[shahayhu]

I’ve managed to get nearly a full refund from Richer Sounds. Sony have been disgraceful by refusing to acknowledge a problem and even blaming my external equipment even though I told them my TV rebooted whilst they were unplugged. I outed Sony on Twitter and boy they responded fast to me. LOL

[HannahEd01]

Hey shahayhu, they do respond fast on social media Thank you for updating the thread.

[shahayhu]

Well that’s my absolute piece of crap KD-55AG8 boxed up ready to go back to Richer Sounds. So pleased to see the back of the rebooting waste of my time.