After owning an old tech LCD Sony TV for more than 15 years I bought a new Sony TV in March 2026.
Since then I was made by the bugs of the Android OS and the constant crashes, to return to factory defaults 3 times, resetting everything. Even with the latest update of the firmware the TV keeps:
- crashing when turned on again after an automatic off
- lagging on each restart
- and finally at some point it crashes cmpletely, not restarting and freezing at the "Google TV" splash screen. Thats when you HAVE to hard reset it via the on-device button and pulling the plug cos otherwise it's not responsive.
The service department keep sending me to the FAQs and auto help and refuse to replace the device altogether. They even warned me that if I take it to the official Sony service they could charge me EVEN THOUGHT THE WARRANTY IS IN EFFECT.
This is ridiculous and I will make sure everybody I know finds out what kind of products Sony is selling right now and how they treat their customers.
