Bluetooth problem on Android tv 65XE8596

[Lerch82]

Good day

I have a Sony Android tv 65XE8596 fm last May and I need your help (if possible) abt bluetooth audio stuttering problem (on both modes.. TV or Streaming)

I tried  a lot of bluetooth devices, no problem to connect them, but they have audio interruptions on first 60 sec playback. Then the audio becomes good until I change the program/channel

At the moment I'm going to evaluate to connect an external android box or an external bluetooth 5.0 device via optical audio, bacause  also AV sync setting not help

Any comment or suggestion is welcome

Thanks a lot

[Sean_Mc]

Hi there,

Have you tried a reset on your TV. You can see more details on how to perform this here.

Let me know how you get on?

Best wishes,

Sean Mc

[Lerch82]

Hi, yes tried TV reset but the problem is still here 😞

[Sean_Mc]

Hi again,

Sorry to hear this has not resolved the issue.  I would recommend getting in touch with the support team for further help here.

Best wishes,

Sean Mc

[Lerch82]

Someone use bluetooth with earphones not sony without problem?