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Incompatible battery, camera shuts off

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gilesw
New

Incompatible battery, camera shuts off

This morning I’ve hit an issue that when I switch my camera on its messaging incompatible battery use correct model. This is happening with both aftermarket and Sony original batteries and the camera is now unusable. The batteries are charged and the camera was working perfectly yesterday using an aftermarket battery. I see a number of people have had this problem but I have not yet seen a solution that works. I’m hoping someone in the community has a repair?

2 REPLIES 2
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TheGOAT
Community Team

@gilesw what is your alpha camera model? did you try to update to the latest firmware? 

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gilesw
New

Sorry, I should have mentioned that it’s a7riv. No I didn’t run any updates. A couple of days later they issue arms to have resolved itself and now both Sony and pattern batteries are working fine. Which is a relief, but at the same time a concern, in case it happens again on ye day of a shoot. Still, it’s working for now so hopefully it remains that way. 

The day before it played up was a very damp day. Not raining, but a deep gorge in Scotland so everything was soaking wet, either from rain or waterfall spray. The camera didn’t seem to get wet, and I didn’t open the battery compartment while there, but that’s the only explanation I can come up with.