- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Cannot receive incoming calls on Xperia 10 IV
Hello,
My Xperia 10 IV is not receiving incoming calls. I can call from my phone. I tried my SIM chip on another phone and I can receive incoming calls, so it's definitely an issue with the Xperia.
Any help?
Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi fedemc, since you're able to make calls, did you try contacting your operator? Also, did you try the SIM card in another phone?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi HannahEd01,
Yes, I contacted my mobile operator. They suggested I change the SIM card. I tried a new SIM card and I have the same issue. I also tried the SIM card in another phone, and I can receive calls in that phone.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @fedemc
Do you have signal bars at the top of your screen?
Also, you can try the steps here, it could help: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-10-iv/articles...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hello,
I have signal bars at the top of the screen.
"Make sure that your SIM card is working properly. Insert your SIM card in another device. If this works, it is probably your device that is causing the problem. In this case, contact an authorized Sony service partner."
If there aren't other recommended solutions, I believe I should follow that step.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @fedemc
How is it in safe mode?
Downloaded applications may affect the performance of your device or cause it to behave unpredictably. Use safe mode to check whether a downloaded application is causing the problem.
In safe mode, your device only starts with software and applications already installed when it was purchased. If the device performance improves in safe mode, one or more downloaded applications are likely to affect the device negatively.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hey fedemc, If the issue still happens in safe mode, try a software repair, then book a repair directly. Where are you based? Do you know how to book the repair?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hello, an update on this issue. Today I installed system update v64.1.A.4.8 which solved the issue. I can now receive incoming calls.