Vaio E series SVE1512c5E won't start up

[Sallykapally]

I have a new VAIO E series laptop SVE1515C5E (purchased from Sony online) and have been using it for around 10 days. It won't start up, once the VAIO logo comes on it just turns to black. This happened last week and I restored the whole system but a few days later the same thing has happened. I don't want to have to keep restoring a brand new laptop. I'm a Mac user and this laptop is my son's so I am not used to PC problems. I've spent the last 2 hours trying to contact someone at Sony but can't find any phone numbers that will get me through to anyone. The voice recording keeps asking me for a case number or seriel number but then says the number is invalid (same thing happening online).

[Thalamus.]

Hi  Sallykapall,

welcome to Questions & Answers..:smileyhappy:

Have you tried contacting Vaio support via email.?

Sony support contact us email

As to the serial number problem you may have noticed when posting in other thread that the problem has been escalated to Sony, who are hopefully working to resolve the problem..

[Thalamus.]

Hi Sallykapall,

hopefully someone from Vaio support has been in contact with you to assist in resolving your vaio's problem..:smileyhappy:

If not could you let us know please.?