case no 23064282

[jeanbraine]

Re the above case number, I don’t appear to be receiving a promised email from you.  The lady I spoke to this morning tried to re-send it to me, but it failed to appear.  My email appears to be working - I am receiving other emails.  My email address is edited[personal details removed]  Please advise.  Regards, Jean 

[LightFoot]

Hi @jeanbraine   I’m sorry but this is a customer community and is not Sony customer services. You will need to persevere in contacting Sony Support to chase your missing email.

[Piscie]

Hey @ jeanbraine,

Try reaching out to the Sony reps directly from here.