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Cashback offer

profile.country.GB.title
JaneWes
New

Cashback offer

I purchased a sony 90mm 2.8 gos lens before christmas with a £100 cashback deal. I am having a problem claiming the money back. Sony have confirmed that my receipt and photo are with the validation team but despite me chasing them up 3 times now i still havent had no joy.  I am now wondering if this is a scam as absolutely not what I would expect from Sony. Is anyone else having same problem and who do I complain to. 

 

 

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5 REPLIES 5
profile.country.DE.title
Peter_S.
Genius

Hi,

 

This is no scam - please get in touch with the cash back team again to find out why it takes so long.

 

Cheers

Peter

profile.country.US.title
Eli1234567
New

I actually had a similar issue. I bought A7SIII,16-35,70-200 and was suppose to get 300 euro cash back and the team says, the products are register in US, although I registered through uk site, bought them in UK and they arrived from sony uk...

 

profile.country.GB.title
JaneWes
New

I have done this twice now. I sent the last email last friday and still no response. Just unprofessional and not what I expected from sony.  I will see if I get the money as am more and more convinced that it's a scam.

profile.country.GB.title
Joe_Dohn
Specialist

@JaneWes @Eli1234567

 

Have either of you tried chatting or calling up Sony support reps?

 

I've seen a lot of confusion about the promotion and usually a phone call/chat is all you need to clarify everything.

 

Hope this helps!

 

- JD

profile.country.US.title
Eli1234567
New

Yes, it's been a lot of back and forth with support, no progress yet