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A7R3 "Check the connected device" USB to PC

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Keith647
Explorer

A7R3 "Check the connected device" USB to PC

Today my A7R3 can't connect to my PC (Windows 10 Pro).

 

Tried my RX100III, which was OK last night, and it has the same problem. 

 

So far I have restarted the PC and put fresh battery in camera but still get "Check the connected device" a few seconds after "USB Mode connecting to Mass Storage".

 

Note: I don't actively use Sony Play memories although it is installed (v6.0.00), I merely copy files to a folder for Adobe Lightroom to access.

 

Update: Borrowed a laptop PC and everything works OK, so it's a problem on my PC, but what?

Only update since last successful connection was to Adobe Acrobat, so I uninstalled that and tried again - to no avail.

 

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1 ACCEPTED SOLUTION

Accepted Solutions
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Keith647
Explorer

Solved!

 

The connection was via a USB 3.0 hub and it's plug had come very slightly loose in the PC socket.

 

All good now.

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1 REPLY 1
profile.country.GB.title
Keith647
Explorer

Solved!

 

The connection was via a USB 3.0 hub and it's plug had come very slightly loose in the PC socket.

 

All good now.