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not all the memory its accounted, perhaps there are other files from a different app
Bridge (for Mac)
Alternatives on How to backup Xperias
I agree with you, but other brands do the same and well it's 2015, back to the future day came and went, phones should have at least 32GB of internal memory, with that said, do you have all your pictures, videos, music, on the internal storage or SD card?
Settings > storage > wait > wait > take a screenshot > upload it to box, dropbox or google drive > post the link here.
Something its not right, if I were you I would perform a factory reset on my phone.
not all the memory its accounted, perhaps there are other files from a different app
Bridge (for Mac)
Alternatives on How to backup Xperias