Dear Sir/Madam,
I am a customer of Sony. I feel bad to trouble you but I am afraid that I have to make a complaint about.
The reason for my dissatisfaction is about the reimbursement of the “SONY FRANCE - Campagne AUDIO NOEL - ODR 20%”. I bought a headset, MDR-100AAP in 26/11/2015. I registered my information online the same day. The participation number is 1441052420382. The followings are what happened next:
18/12/2015, my document sent was treated.
8/1/2016, the e-mail said the money had been transferred.
3/3/2016, I made my first demand for I hadn’t received my reimbursement.
4/3/2016, the customer service replied that it was confirmed that no money was transferred and they were going to transfer it.
15/3/2016, I still received no transfer. I made my second inquiry.
16/3/2016, the customer service replied what contradicted to what they had stated before. It claimed that the reimbursement had been transferred at 18/12/2015. And strangely, the bank account transferred to terminates with 9067, however, my account terminates with 6141.
18/3/2016, because of the discrepancy in the bank account, my document was to be rechecked soon.
7/4/2016, I send my last inquiry for no news from the customer service.
12/4/2016, the customer service said that there was no Rib in my document and they transferred the money according to the information registered online. Hence because there is no reject from the bank, they can’t transfer another reimbursement.
13/4/2016, I find the statements of the customer service problematic and when I want to make another inquiry, I find my operation has been terminated.
14/4/2016, the customer said they had transferred the money at 18/12/2015, and the account was my Rib. (However, strangely and surprisingly, this time the Rib number is exactly my Rib number, of course, not terminating with 9067)
I want to propose several questions about the statements of the customer service:
- Why 4/3/2016, you said no money was transferred and later, you said the opposite?
- I do put the Rib in my document. What you stated is wrong.
- I can’t register a wrong rib online. And if we suppose I had registered a wrong rib number, then the transfer couldn’t possibly be realized.
- If you insist in having transferred the reimbursement. Please provide me with the proof of the account number and the corresponding name. Under my name, there is no bank account terminating with 9067.
- Why later you change the saying again, stating that it was my rib number but not the one terminating with 9067?
Under this circumstance, I find it really comprises my trust in Sony. I would appreciate it very much if you could transfer the reimbursement to me and give a convincing answer to my questions, and I would like to have this matter settled in two weeks. Thank you for your considerations and I look forward to your reply.
Sincerely
